Refund / Cancellation Policy

Last Updated: September 5, 2026

At AICXA, we aim to provide a clear, valuable, and practical learning experience for everyone. This Refund / Cancellation Policy explains the conditions under which course purchases may be cancelled or refunded.

1. Course Purchases

AICXA courses, certifications, and related learning materials may be available as paid products or programs.

Before completing a purchase, users are encouraged to review the course description, learning objectives, curriculum, certification details, and other available information.

By completing a purchase, you acknowledge that you have reviewed the available course information and agree to this Refund / Cancellation Policy.

2. Cancellation

If you have purchased a course but have not started accessing or consuming the course content, you may request cancellation by contacting us.

Cancellation requests should be submitted to:

Email: voiceaicourse@gmail.com

Please include:

• Your name
• Email address used for registration
• Course name
• Order or transaction details
• Reason for cancellation, if applicable

Cancellation requests will be reviewed based on the applicable purchase terms.

3. Refund Eligibility

Refund eligibility may depend on the specific course, program, promotion, or purchase terms displayed at the time of purchase.

Unless otherwise stated for a particular course or offer, a refund may be considered when:

• The request is submitted within the applicable refund period.
• The learner has not substantially accessed or completed the course content.
• The request relates to the original purchase and can be verified through our records.

Certain purchases may be non-refundable where this is clearly stated before or at the time of purchase.

4. Digital Course Content

Because AICXA courses may provide immediate access to digital learning materials, including videos, lessons, assessments, resources, and certification-related content, refunds may not be available after substantial access or consumption of the purchased content.

We may review the learner’s course access and progress when evaluating a refund request.

5. Certification Fees

If a purchase includes certification, assessment, examination, or certification-related services, refund eligibility may be subject to the specific terms applicable to that certification program.

Once an assessment or certification process has been substantially completed, the associated fee may not be refundable unless otherwise stated.

6. Refund Processing

If a refund is approved, it will generally be processed through the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

AICXA is not responsible for delays caused by banks, payment processors, or other financial institutions.

7. Duplicate or Incorrect Payments

If you believe you have been charged more than once for the same purchase, please contact us as soon as possible at:

voiceaicourse@gmail.com

After verifying the transaction, we will take appropriate steps to resolve the duplicate payment.

8. Technical Issues

If you are unable to access a purchased course because of a technical issue on the AICXA platform, please contact us before requesting a refund.

We will make reasonable efforts to investigate and resolve legitimate access or technical problems.

9. Promotional Offers

Courses purchased through promotional offers, discounts, bundles, or special campaigns may have separate refund or cancellation conditions.

Where different terms apply, those terms will be communicated during the relevant offer or purchase process.

10. Changes to a Course

AICXA may occasionally update, modify, improve, or reorganize course content, learning materials, instructors, assessments, or platform features.

Such changes do not automatically create a right to a refund, provided that the purchased service continues to be substantially available.

11. How to Request a Refund

To request a refund, contact:

AICXA Support
Email: voiceaicourse@gmail.com

Please provide sufficient information for us to identify your purchase.

We may request additional information to verify the transaction and evaluate your request.

12. Policy Updates

AICXA may update this Refund / Cancellation Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions about cancellations, refunds, course access, or payments, please contact us:

AICXA
Email: voiceaicourse@gmail.com
Website: myaicxa.com