AI Customer Experience — Design, Optimization & Governance
Instructor
voiceaicourse@gmail.com
Category
- Description
- Curriculum
- Reviews
| Course | AICXA Level 3 — AI Customer Experience Design, Optimization & Governance |
| Audience | Experienced customer service professionals, supervisors, quality leads, operations managers and Level 2 learners moving into AI-improvement responsibilities. |
| Recommended format | Self-paced online course using extended reading, AI-generated video/audio, case analysis, design exercises and an end-to-end improvement simulation. |
| Estimated learning time | Approximately 4–5 hours excluding the final assessment. |
| Assessment | Final Level 3 quiz / assessment to be created separately. Do not insert a final quiz from this document. |
| Level 3 role | Diagnose recurring AI failures, improve instructions and knowledge, design evaluation criteria, prepare high-quality improvement data, and apply governance before changes reach customers. |
Module 1 — How Customer-Facing AI Systems Work
Module 2 — Designing AI Instructions & Conversation Behavior
Module 3 — Knowledge, Context & Grounding
Module 4 — Evaluation, Testing & Root-Cause Analysis
Module 5 — Training Data, Feedback Loops & Continuous Improvement
Module 6 — Governance, Release Control & AI Improvement Simulation
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